Refundable deposit

We also understand that many guests get goosebumps when they hear "pay a refundable deposit". We don't like it either and if the world were ideal (and all guests were decent), we wouldn't charge a deposit. But...

In our opinion, SECURITY or "refundable deposit" should primarily cover minor costs associated with accommodation. These include resort fees (we collect them for the municipality in this form), costs for consumed electricity and cleaning. We return the rest of the deposit back to the account after approving the bill.

From time to time, guests have a small accident. If it's a minor matter (such as a broken glass, plate, etc.), we don't deal with it at all. Sometimes it's stains on the couch/chairs. We then have to have them cleaned immediately so that new guests can arrive in a decent environment like those who caused the minor accident. In this case, we have to deduct the costs associated with cleaning from the deposit.

We really try to keep the holiday home in the best possible condition. However, sometimes the damage caused by guests is irreversible and affects the visual appearance of the house, sometimes even its functionality. Damages can be partially covered by

A small example of how guests sometimes leave the holiday home after departure:

Photo gallery - guest damage HERE

We completely understand that then decent people (decent guests) pay extra for the less decent ones, but unfortunately the situation is like this and we can't do anything else.

Booking.com does not offer any insurance at all, it does not cooperate at all. If there is major damage from guests, on the contrary, they throw all sorts of sticks under their feet. This system was created primarily for hotels, where the situation is different. You leave your ID at the reception, often also your payment card details. If the hotel causes damage, it will charge the costs of repairing the damage from your card. Booking does not allow us, the hosts of cottages, cottages, apartments, to do this. Moreover, Booking itself texts accommodation offers and often information about the deposit is lost there. We hosts cannot interfere with the texting from Booking. And sometimes guests also dispute that they did not see information on Booking about the need to pay a deposit and therefore refuse to pay it. Booking also reviews our guest reviews very often – an angry guest can write anything, but if we send a response and want to use a photo, Booking censors our response and does not publish it.

For comparison: AirBnB at least has the option of insuring damages caused by guests. On the other hand, the entire settlement process is so administratively demanding that it is not worth dealing with damages up to 2,000 CZK.

In addition, if guests change on a given day, the cleaning company only has a maximum of 6 hours for classic cleaning. If there is damage to the house or garden, they have to arrange reinforcements in the form of additional cleaners, an hourly husband, etc.

Now imagine that you were to arrive, for example, via Booking and another guest via Booking would leave the house in a desolate state as shown in the photos. Then we would be forced to cancel the accommodation and we would really like to know how the famous Booking.com would deal with this. Anyway - you would have a spoiled holiday - and I don't think anyone wants that...

We ask YOU, dear guests, to help us keep the house in good condition. So that both you and those who come after you can enjoy it... And when you return to us after some time, the pleasant environment that you know and love will still be prepared for you. That's why you chose our accommodation.

Billing and returning the deposit

After the guests leave, a cleaning company comes to check the house and then prepares it for new guests. The company will let us know whether everything in the house is in order or whether there are minor or major defects. Based on this, we immediately make a bill for the deposit, which we send to the guest, and after approval, we immediately return the deposit back to the account from which it was paid.

Guests via eChalupy or our website www.u2sovicek.cz - the amount of the deposit is listed on our website, or its amount is adjusted individually (depending on the season of the year, whether families with children or a group of young people are traveling). The deposit covers resort fees, consumed electricity, cleaning and any damages.

Guests via AirBnB - the amount of the deposit is 250 Euros or 6,250 CZK. The deposit covers resort fees, consumed electricity and any damages. AirBnB provides us, the hosts, with some protection (damage insurance).

Guests via Booking.com - the amount of the deposit is 250 Euros or 6,250 CZK. The deposit serves as a deposit for any damages (resort fees, electricity and cleaning are included in the price, already paid). Booking is not responsible for any damages caused by guests, does not allow us, the hosts, to arrange any insurance, does not solve any problems, does not cooperate (only collects commissions).

Thank you in advance,
Tomas - owner and team